Tell us what has happened
Describe the device, problem or outcome you need. Enquiries are normally reviewed within one working day.
Start an enquiry
Tell us what has happened. Enquiries are normally reviewed within one working day.
Check the following:
Useful information to include
- Device make and model where known
- What has happened and when it started
- Recent changes, damage or warning messages
- Whether important data is at risk
- The result you need
- Postcode where collection or a visit may be relevant
What happens next
Review
Alistair reviews the enquiry, normally within one working day.
Clarify
Further details, photos or a short written exchange may be needed.
Agree
Appointment, assessment, likely starting cost and practical arrangements are agreed before paid work.
Workshop and visits
Workshop visits are by appointment and the address is supplied after the job has been discussed. Collection, return or selected on-site visits may be agreed where practical.
Privacy
Enquiry details are used to understand and respond to the request. Do not include passwords, payment-card details or highly sensitive personal information in the initial message. See the privacy notice for more detail.