About
A practical technology service for York
Uptime York is run by Alistair MacLeod. It exists to make everyday technology problems easier to understand and resolve, without unnecessary jargon, pressure or oversized solutions.
The approach is straightforward: understand what has happened, assess the sensible options, agree the cost, and complete only the work that is worthwhile.
About Alistair
Alistair is the person behind Uptime York and the person customers speak to throughout the job. That continuity makes it easier to explain what is wrong, what the realistic options are and what the work will cost before anything goes ahead.
He handles the initial conversation, assessment, work and handover unless a specialist referral is required, with clear explanations, proportionate recommendations and respectful communication throughout.
Technology help should feel clearer
Technology problems rarely arrive in neat categories. A slow computer might need configuration work, an upgrade or replacement. A failed drive may need careful recovery before anything else. Unreliable Wi-Fi may depend on the property rather than the broadband package. Uptime exists to work out the sensible route and explain it plainly.
Working principles
Understand before recommending
Establish the real problem and intended outcome first.
Agree costs before paid work
No paid work begins without approval.
Recommend proportionately
Do not sell an upgrade or repair that is poor value.
Protect important data
Identify data risk before changes are made.
Explain the result
Provide a clear handover, including any remaining limits.
How the service operates
- Enquiries normally reviewed within one working day
- Workshop-first and appointment-only
- Address supplied after the job has been discussed
- Selected visits and collection or return may be agreed where practical
- Routine work normally takes around three to five working days, depending on parts and complexity
- Written approval before paid work
- Bank transfer or card payment before release
- 90-day workmanship guarantee, subject to the approved guarantee boundaries
- Parts and third-party services have their own supplier or manufacturer terms
Who Uptime helps
- Individuals and households
- Home workers
- Freelancers and sole traders
- Small local businesses needing occasional practical help
Uptime does not advertise managed IT contracts, emergency support or an outsourced helpdesk service.
From Minster Tech Support to Uptime York
Uptime York developed from Minster Tech Support York under the same owner, Alistair. The new name and website reflect a broader, more modern service built around recovery, upgrades, optimisation, connectivity and protection. Existing customer history and genuine reviews remain part of that same local business story.
Tell us what is not working
Describe the device, problem or outcome you need and Alistair will review the enquiry normally within one working day.